Experience Blueprint

Uncovering pain points and opportunities to help modernize operations

Note: Some clients have requested that our agency not use of their name or likeness in any externally facing materials we produce.

Challenge

Our client’s financial systems operated on multiple legacy platforms rather than a single, integrated solution, which causes inefficiency and multiple pain points.​

Approach

The Nimbl Strategy and Research Teams conducted an independent assessment and validation of our client’s Financial Systems using a proven & reliable assessment framework & methodology to develop a future state roadmap.​

Results

Nimbl delivered a comprehensive roadmap of options and recommended paths in phases, key activities, priorities, and cost estimates including an Experience Blueprint, a highly visual and informative way to look across a series of experiences to understand how personas engage with and across roles, functions, and technologies. This visual approach helps to pinpoint where users are experiencing challenges.

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Technology. Humanized.

In our ever-changing digital world, it's more important than ever to effectively blend digital excellence with human expertise.  Here at Nimbl, we excel at adapting to change and surpassing client and partner expectations.

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